Figure 1 (Source: https://www.peoplemattersglobal.com/article/hr-technology/hr-management-in-a-post-pandemic-world-how-processes-and-technology-will-evolve-29725)
No one could have predicted what happened in 2020 before that or what will happen for HR in a post-pandemic world. The Covid-19 pandemic accelerated a process that had already begun several years ago which workforce to a digital model.
Upon
this dramatic change, the HR team had to implement strategies to get employee's engagement using different kinds of mechanisms to host digital events for the
workforce, the use of smart tools for performance analysis or the hosting of
rewards programs on professional platforms as the Remote Work or Work From Home concept hit the market and HR has made important steps towards the ‘always-on’
mode that is the hallmark of business in the digital age.
The
focus on the diversified workforce:
Since
the world is moving away from the Pandemic still there is a scar left behind
which the workforce is afraid of, there are certain things that HR needs to redesign.
First,
every company needs to change its focus on talent diversity as they can help in
maximize the value since they come from diverse backgrounds. Further, the
company still can improve the existing employees by giving the training which
even more effective as the existing employees already know the culture and
history of the company.
Adoption
to new policies and strategies:
Earlier, companies allowed the people in specific roles to work from home when required and sooner the pandemic has begun, HR team had to find a competitive strategy to let everyone work remotely.
“According
to Citrix report, about 88 percent of workers say complete flexibility in hours
and location will be an important consideration in future job searches”.
Further,
hybrid workplace model is ideally inclusive, and cloud-based HR tools such as
HRIS, MS Aure Archiving ERP Portals, etc helps to keep everyone in the loop
wherever they are and also store critical information safely.
Analytics
in HR
Having
a right analytic tool in HR assist with measuring goals of employees such as
improving soft skills literacy, designing more relevant rewards and developing
smarter metrics to evaluate employee satisfaction. Predictive HR is another
growing component, with the help of past historical data, forecasting process
changes, new job requirements and even overall strategic moves of the
organization especially in pandemic and post-pandemic situation.
The
main purpose of analytics to uncover patterns, quantify results and metrics,
and drive innovation. Through machine learning and pattern recognition,
analytics can provide a vision about how employees across departments are
actually feeling about their role and their workplace, as well as insights on
job fit based on skills, personality traits and work history.
Further,
using the past analytics, HR should review the performance management tools as
the WFH and remote working become very famous and measuring the performance and
productivity is crucial compared to physical attendance.
Moreover,
previous overtime analytics can suggest alternative options to replace the
requirement for the critical jobs with additional staffing or shift roaster for
particular assignments or departmentalization to maximize the productivity and
optimal inclusion of different skill sets.
Conclusion
As
the business and its requirements in the global context grow faster and more
expansively, companies large and small must invest in effective and productive
ways to provide high-quality service with competitive strategies to attract the
stake holders. The HR department can spearhead this investment in productivity
through tools, processes and training that equips employees to do their best
and stay connected wherever they are as the Pandemic had impacted the working
patterns. “For the ambitious brand that seeks to go digital-first, therefore,
going ‘HR-first’ will in many ways be a prerequisite”
References
McLellan,
D., 2021. Talent Culture. [Online]
Available at: https://talentculture.com/hr-in-a-post-pandemic-world/
[Accessed August 2021].
Ponnappa, S., 2021. People Matters Global. [Online]
Available at: https://www.peoplemattersglobal.com/article/hr-technology/hr-management-in-a-post-pandemic-world-how-processes-and-technology-will-evolve-29725
[Accessed August 2021].
Sackett, T., 2021. SHRM. [Online]
Available at: https://www.shrm.org/learningandcareer/learning/webcasts/pages/0321sackett.aspx
[Accessed August 2021].
Syed, N., 2021. Human Resource Director. [Online]
Available at: https://www.hcamag.com/asia/specialisation/change-management/three-critical-hr-issues-to-focus-on-for-the-post-pandemic-world/257594
[Accessed August 2021].